CAMARA GARDENS
Terms & Conditions
We want to make sure you have an enjoyable and relaxing stay
at Camara Gardens. So here are all the legal bits we need to cover, then we’re
all ready to go!
Just get in touch if you’ve any queries at all: info@camaragardens.com
+220 7857972
- THE CONTRACT
1.1. The Contract for a short-term holiday rental will be between the Owners of Camara Gardens (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “responsible person”, “you”, “your”, “guests”) under the following booking conditions. Gambian law will govern the Contract. The Contract will be subject to the booking conditions in this document and must be complied with.
1.2. The online booking and payment of the booking deposit (or full payment if the booking is made within 7 days of the arrival date) forms the contract between us.
1.3. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. Exception to this must be in writing from the owners of Camara Gardens prior to arrival (see also para 4.3)
1.4. The names address and ages of all members of the party must be shared with the Owners on request.
- DEPOSITS & PAYMENT
2.1. Bookings made directly with us are provisional until confirmed. Once we have receipt of the non-refundable booking deposit, 25% of the total holiday cost we will confirm your booking.
2.2. The balance of the rental will be due for payment 7 days before the arrival date. We reserve the right to cancel a booking where payment has not been received 7 days before the commencement date, in which case the deposit is forfeited.
2.3. If the booking is made within 42 days of the arrival date, then payment will be due in full.
2.4. No entry to properties will be allowed without payment, in full, being cleared beforehand.
2.5. If the Apartment is NOT left in good condition (breakages or damage, marks, stains to furniture/walls/flooring/linen etc.) OR BY the agreed departure time and date then you may be liable for extra cleaning fees, late departure penalties, charges for breakage, loss, or other costs, these will be invoiced to you for payment within 7 days
2.6. Bookings made through other platforms (e.g. Airbnb, trip advisor) will be subject to the additional terms and conditions of, and any addition fees made by the relevant platform.
3.1. Cancellations must be immediately notified to us by email.
3.2. If you cancel more than 40 days before your arrival date you will be charged 50% of the full rental, if you cancel after this you will be liable for the full cost. It may be possible (but not guaranteed) that you can change to an alternative date.
- TERMS OF USE
4.1. The property is let to you to occupy as a holiday let, and the booking agreement confers the right to occupy the apartment for a holiday for the agree period only, and cannot be defined as a private residential tenancy or assured tenancy
4.2. You undertake to use the property solely for its purpose as self-catering holiday accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable.
4.3. The Responsible Person who makes the booking must personally stay in the accommodation throughout the holiday and is solely responsible for the whole party. Assignees and sub-tenants are prohibited. Any agent or third party wishing to make a booking on behalf of a guest or guests MUST seek the express agreement of the owner BEFORE making the booking, otherwise the booking may be cancelled at the owner’s sole discretion.
4.4. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person or their guests to leave Camara Gardens.
4.5. It is a condition of booking that all guests follow the current Gambian Government COVID guidance during their stay, both while in the Apartment and when out in the local area.
- CARE OF THE PROPERTY/DAMAGES & BREAKAGES
5.1. Smoking is not allowed inside Camara Gardens Apartments for reasons of fire safety and the comfort of other guests staying at the Apartment.
5.2. You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings, and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You are legally bound to reimburse us for replacement, repair, or extra cleaning costs on demand. (We appreciate accidents will happen and won’t charge you for breaking the odd glass or plate.) Please let us know immediately of any damages, mishaps, loss, or breakages as soon as possible, so we can rectify this for you and future guests.
5.3. You undertake to the leave the property secure if left unoccupied during the period of let.
5.4. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral, illegal activities or carry out there any act that may be a nuisance or annoyance to the owner, or other neighbouring properties
5.5. Candles should be used with extreme care due to the high fire risk.
5.6. Fireworks are not permitted at our Apartments under any circumstances due to danger of fire.
5.7. You must review and refer to instruction manuals or information provided, to ensure you are aware of general safety issues including local COVID-19 advice and laws, fire safety, the safe operation of all appliances.
5.8 Use of illegal substances is prohibited on our property.
- CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
6.1. If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage to the property or other unforeseen circumstance (“force majeure”) you can mve your reservation to an alternative date otherwise you will be refunded the full amount of the booking (including any security deposit paid).
6.2. If we have to terminate your holiday early after check-in for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
- LIABILITY
7.1. As far as the law allows, Camara Gardens, its employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon.
7.2. You indemnify Camara Gardens against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
- RIGHT OF ENTRY
8.1. We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection, cleaning or to conduct any necessary repairs or maintenance.
- NUMBER OF PERSONS USING THE PROPERTY
9.1. Under no circumstances may more than the maximum number on the reservation, occupy the property, unless by prior written consent of the Owners, in which case there will be an additional charge at the Owner’s discretion. We reserve the right to refuse admittance or terminate the contract and require you to leave immediately (with no part of the booking fee refunded) if this condition is not observed.
- 10. ARRIVAL and DEPARTURE
10.1. You may access the property between 15.00 (3pm) and 22.00 (10pm) on the day of arrival. Later check-ins may possible to accommodate travel plans, strictly by prior arrangement. We will meet you at the Apartment to welcome you and give you the keys, so you must let us know your approximate arrival time at least 24 hours in advance. We do appreciate that this may change due to flight or other travel delays and ask that you keep us up to date of any delays en-route. While COVID terms apply we will follow social distancing guidelines during check-in.
10.2. Departure is by 11.00 on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the Apartment is ready for your arrival after the previous guests.
10.3. We reserve the right to charge a late departure penalty (£25) if you do not vacate the property by 11am. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners, and putting in outside wheelie bins, ensuring ovens are clean and free from grease. We reserve the right to make an appropriate charge for extra cleaning if the accommodation is not left in a satisfactory condition.
- AMENITIES (See www.camaragardens.com)
11.1. Bed Linen/Towels: The price shown includes the provision of bed linen and towels for your stay.
11.2. Internet Access: Internet access is provided free of charge for guests’ use in Camara Gardens. You agree to reasonable and lawful usage of this service. We cannot be held liable for any interruptions to the service.
11.3. Television: The Apartment has a SMART television with digital Freeview and internet access.
11.4. Parking: Your vehicles accessories and contents are left entirely at your own risk. We are not responsible for any loss or damage from or to any vehicle whatsoever other than in the case of negligence by us or our agents. Please park only in the designated parking spaces.
11.5. Gas and Electricity costs are included in your rental charge, subject to reasonable use. The Owner reserves the right to charge relevant amounts excessive electricity usage. Please use the air conditioning sensibly and turn off when going out to avoid cooling an empty property when you are out.
11.6. Basic household materials: Hand soap, toilet roll, washing up liquid and anti-viral products will be available at the start of your stay, you may need to top these up during your stay.
- ACCURACY OF DETAILS
12.1. Information provided on our website and other media is kept as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.
- COMPLAINTS
13.1. We make every effort to ensure that you have an enjoyable stay and hope you have no cause for complaint. We value your custom and hope that you enjoy your stay and want to return. However, if you have any problem or issue (however small) or cause for complaint, please let us know immediately to give us the chance to resolve it. We are on site and will do our best to resolve any problem.
- GENERAL
14.1. In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid. If you’ve any queries at all, just get in touch: info@camaragardens.com / +220 7857972
Facebook Giveaway competition terms Updated December 2022
The promoter is Camara Gardens
The competition is open to anyone 18 years or over except employees of Camara Gardens and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant indicates his/her agreement to be bound by these terms and conditions.
The route to entry for the competition is to like the post on our Facebook Page.
Any additional action (including sharing a post, commenting, watch party, tagging etc.) are done at the entrant’s discretion and do not impact the outcome of the giveaway.
We will not contact any entrant via Direct Message to say they have won the giveaway and ask for payment.
Please do not give any billing information via messenger on Facebook to anyone who might try and pass off as an employee of Camara Gardens
We have the right sometimes to allow more than one entry per competition. We will notify you specifically in the post if this is the case
The closing date for entry will be stated in the post of the Facebook page. After this date, then no further entries to the competition will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
The rules of the competition and how to enter are clearly stated in the Facebook post.
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
The prize will be stated in the Facebook Post.
The prize is as stated, and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be chosen randomly via the software platform that we will share if anyone wants to know more.
A notification will notify the winner within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
The promoter will notify the winner when and where the prize can be collected.
The promoter’s decision regarding all matters to do with the competition will be final, and no correspondence will be entered into.
By entering this competition, an entrant indicates his/her agreement to be bound by these terms and conditions.
The competition and these terms and conditions will be governed by law, and any disputes will be subject to the exclusive jurisdiction of the courts.
The winner agrees to use his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Gambia data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, request a copy.
The winner’s name will be available on our Facebook page
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed, administered by, or associated with, Facebook, Twitter, or any other Social Network. You provide your information to CAMARA GARDENS and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found on our website.